No, Snarky, Snappy and Sarcastic are not the names of three additional dwarfs. If they were, I think Snow White would not have been so optimistic! Ever been in a great mood only to have a rude remark waylay your cheery disposition? What to do? What to do? This is not to be confused with the seriously detrimental effects of bullying on employees’ psyche and health. I’m talking about the under-one’s-breath-day-ruiner, the run-in you wish you had NOT experienced or the (ahem) gesture you received while driving into the parking deck this morning.
Do you walk away and fume? Bite your tongue? Pretend the person does not exist? Do you view them as internal customers, believing they are the king or queen and you should accept the behavior? It may be smart; nonetheless, it can leave a mark and, potentially, cause YOU to react.
How do we handle the case of the rude coworker?
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