Archive for January, 2014


Written by Sherri Petro on . Posted in Blog

better emotional is a management blog with more than 140,000 readers. Sherri Petro contributes monthly to the Workplace Communication Skills Blog and is one of the most highly read columnists.


You know you want to.  In fact you’re dying to pop off some expletives that would make Mom turn ten shades of red.  Whether you receive news about a coming reorganization, unrealistic client deadline or one of your peers being absent AGAIN, you’ve been triggered. Whatever you’re thinking at this exact moment, don’t say it.  And, please, please, please don’t e-mail it or text it either. Easy up on that trigger finger, pard’ner.

The news you received is out of your control.  Swearing up a storm may relieve your pressure, but it could make your peers mighty uncomfortable. Talk about ruining that personal brand you have been trying so hard to create!

This is about increasing your emotional intelligence.  Just how great of a teammate or promotable person are you if you lose your cool?  Why diminish your chances — certainly not in a situation that is uncontrollable — even though it may seem like perfectus momentus for a rant? (Can anyone else hear Kelly Clarkson belting out “A Moment Like This” right now?)

How about taking another tact?  There are choices that won’t get your butt in a sling with your coworkers, cause you to be labeled a misfit or possibly omitted from the promotable list.  What can you do instead?

Here is Sherri’s advice on five steps to better emotional intelligence featured on the Managing Americans Blog.

Talk to Me In Pictures: Workplace Visual Communications

Written by Sherri Petro on . Posted in Blog

workplace visual communicationSherri Petro, President and Chief Strategy Officer of VPI Strategies, represents VPI Strategies on the Expert Panel for Managing Americans. is a management blog with more than 140,000 readers. Sherri contributes monthly to the Workplace Communication Skills Blog and is one of the most highly read columnists.

This month’s article is “Talk to Me In Pictures”.

Quick. Think fast. What’s your first thought when I say “workplace communication?”

Did you think of written communication like texts, emails, memos, policies or reports?  Did you think of verbal communication like phone calls, meetings, one-on-ones or the grape vine?  Perhaps workplace miscommunication — a conflict, a rant or your boss’ nonverbals during your last interaction – popped into your mind.

I’d wager that if I ask the same question in a handful of years, there will be another category that will be top of mind.  If communication is all about getting the point across, we have evidence we have another option we really should be considering just as important – visual. 


According to Neil Fleming’s VAK theory, 65% of us are visual learners versus auditory or kinesthetic.  Look it up on Google.  It’s been touted for years so why should we start thinking of visual communication like we think of written and verbal communication?

It’s not like imagery is news. Marketers, graphic designers, movie-makers and curriculum developers have already built their careers on this knowledge. We’ve all seen ways we can communicate visually with some functionality in the software that allows us to communicate with each other from bar charts in Excel to Smart Draw in Word and red flags in Outlook (Can you tell I use a PC?).

I am talking about something that goes beyond.  It’s not new as much as using this tacit knowledge in how we communicate more effectively at work.  Let me make my case and give you four reasons I am calling this a bonafide trend of importance!

Workplace Visual Communications: 4 Reasons Why It’s Trending

Read the rest of the article about Workplace Visual Communications: 4 Reasons Why It’s Trending on Managing Americas.